Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach our Wine Connoisseur Team at the bottom of this page.

SHIPPING ACROSS THE USA
FAST, CHEAP SHIPPING
AMAZING CUSTOMER SUPPORT
SHIPPING ACROSS THE USA
How can we help?

FAQ

We might have already read your mind. Use the search to find what you are looking for.

General Questions

Where is the Tasting Room Located?

Our brand new wine tasting room and retail store will be opening in the middle of October 2022.

Please refer to the "Visit Us" page on our website for more details.

How Big Is A Drink EEZY Single-Serve Wine Bottle?

Each Drinjk single-serve wine bottle is a generous portion size for one or the perfect tasting size for two. Our more environmentally-friendly glass
bottles hold the equivalent of 6.3 ounces of wine, which is 1.5 ounces more than a standard restaurant size glass of wine.

Are Drink EEZY Single-Serve Bottles Made From Glass?

Yes.  As opposed to plastic or aluminum, glass is one of the most environmentally-friendly options for beverage containers.

Glass containers also do a far better job of protecting the integrity and purity of the wine.


Aluminum cans are often coated with a thin layer of plastic chemical to prevent the wine inside from absorbing their metal flavors. 

Do You Make The Wines?

We craft and curate wines from around the world. We have built an extension network of professional winemakers, in the best wine countries in the world, to make us limited-edtion wines specifically for Drink EEZY.

Can I cancel my order?

We provide customers with 14 days from the time of purchase to cancel their order and get a full refund.

After 14 days from the time of purchase, we will provide a gift card for the full value of the item up to 14 days prior to shipping.

Do You Have Special Rates for Corporate Or Bulk Gifting?

If you are looking at placing an order for 10+ boxes, please reach out to our customer service team at hello@drinkeezy.com.

You can also use the “contact us” tab on the home page.

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do You Have A Pick-Up Option?

Yes. At checkout, you will have the option to select shipping or pick-up if you live in the Greater Sacramento area.

Where does Drink EEZY ship?

We currently are taking orders for the following states: AZ, CA, CO, DC, FL, GA, IA, IL, MA, MI, MO, MN, NY, NC, NV, OR, PA, TX, VA, WA,

Can I Ship to My Nearest Fedex?

We strongly suggest that you ship to your nearest FedEx location or business address if their is a chance you won't be home to recieve the package. Each delivery does require an adult signature.

Do You Ship In The Summer

We constantly monitor the weather and ship when mother nature is playing nice. However, we recommend that you order your products before summer and stock up.

How Long Will it Take For My Order to Ship?

For all 4-packs, shipping will vary from state to state but we do our best to get all our orders out for delivery within 48 hours of the time you place your order. Estimated shipping times are between 1-6 days. California is 1-2 days. East Coast states are 5-6 days.

For pre-order items, like the Wine Advent Calendar, these items will have estimated shipping dates on their specific product pages.

Returns & Damaged Items

What is your return policy?

Although we do our best to offer an incredible shopping experience, it does come with limitations that we cannot control.

Wine is a perishable food item that can have its flavor profiles altered by extreme shifts in temperature. Hot, dry summer heat and frigid freezing temperatures can affect the taste of the wine. Because we cannot control mother nature or how the wine is handled once it leaves the winery, all purchases are final and will not be eligible for a refund.

What Is The Drink Wines 100% Refund Or Exchange Guarantee?

While we carefully hand-select each wine, we understand that everyone has a unique palate.  We’re happy to issue a refund or credit for the full value of up to 3 wines you receive that don't meet your
expectations.  Please refer to the full refund policy for more details.

What If the Package Arrives Damaged?

All our packaging has been tested rigorously by Fedex to make sure we meet their requirements.

On the slight chance that the item arrives damaged, we are happy to replace it.

Sustainability

How do you choose what materials to use?

We are constantly looking at new vendors to provide us with more environmentally friendly packaging.

We are a young company that will constantly try to reduce our environmental footprint as we grow.

This will include more sustainable wines, becoming carbon neutral, and increasing the use of recycled raw materials in our manufacturing.

Where are your products made?

 We partner with world-class glass, cardboard and wine manufacturers that are committed to fair and equitable practices. The more we grow, and as our manufacturing quantities increase, this will continue to be a priority for us. When developing a product, we choose countries that are best-in-class at the desired raw materials and quality, over less expensive labor.

What are you doing to be more sustainable?

Our sustainability goals are very ambitious. These goals are designed to innovate and better how we design and manufacture, which means that we: thoughtfully consider and care about the materials we source, the production methods we use, how we distribute, and our practices while crafting and curating wine.

Once regulatory measures are passed, we will implement a bottle return program allowing us to clean and reuse our glass bottles.

We will implement a growler program at our tasting room to cut down on 750ml bottle waste.
We do have plans soon to switch to sustaiable and organic winemaking practices.

We are sourcing new vendors that can use recycled cardboard and glass materials in their manufacturing process.
Encouraging adults to consume wine in a smaller bottle reduces energy waste by 66% compared to a standard 750ml bottle.
Lastly, we have plans to start working towards becoming carbon neutral by replenishing the earth with the materials extracted to manufacture our product, for example, tree planting.

Becoming more sustainable is a journey, but a journey that we take seriously.

Get in touch

Have questions about your order, or a general enquiry?